Payment, Cancellation & Refund Policy

• A booking is confirmed only after acceptance and the applicable payment or advance.
• Online payments may be processed by authorised third parties.
• COD is available only for eligible products, pincodes, and bookings.
• An advance may be required to reserve a team and procure material.
• Payment screenshots do not confirm a booking until verified.

Unless a product-specific policy states otherwise, the standard schedule is:

The final amount may be reduced by non-recoverable costs such as personalised items, printing, special purchases, transport, venue commitments, labour, and materials prepared specifically for the booking.

• Personalised names, photographs, printed items, custom neon, or custom-made material.
• Cancellation after the team has departed, arrived, or begun setup.
• Venue or customer denying access, permission, electricity, parking, or workspace.
• Incorrect address, date, pincode, contact, or venue information supplied by the customer.
• Customer no-show, unreachable customer, or customer-caused delay.
• Minor colour, size, placement, or material variation that does not materially reduce the package.
• Damage or interference after handover by guests, venue staff, weather, pets, or third parties.

One rescheduling request may be considered when submitted more than 48 hours before the original setup time. Approval depends on city, package, material, date, slot, venue, and team availability.

Revised pricing or charges for personalised and already purchased material may apply. Rescheduling is confirmed only in writing.

If Festoura cannot perform a confirmed booking for reasons within our reasonable control, we may offer a suitable replacement, rescheduling, or refund for the unavailable service. Force-majeure situations will be handled through a reasonable rescheduling, credit, or refund assessment after accounting for recoverable and non-recoverable costs.

Report a material issue while the team is still at the venue so a reasonable correction can be attempted. Share clear photographs or video immediately.

Post-event complaints should be submitted within 24 hours of scheduled setup.

• Approved refunds are normally initiated within 5–7 business days.
• Bank, card, UPI, or payment-provider processing may take additional time.
• Refunds normally return to the original payment method.
• COD refunds may require verified bank or UPI details.
• Booking and payment evidence may be requested.